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30 Best Call Center Staffing Software 2023

Call center staffing software is a critical tool for businesses that rely on call centers to provide customer service. This software helps businesses optimize staffing levels, improve customer satisfaction, and reduce costs.

There are several different call center staffing software solutions available on the market. The best solution for a business will depend on its needs and requirements.

This article will review the 30 best call center staffing software solutions in 2023. We will briefly overview each key and its features, benefits, and drawbacks. We will also provide pricing information for each solution.

Description

Call center staffing software typically includes several features, including:

  • Staffing optimization: This feature helps businesses determine the optimal number of staff on hand at any given time based on factors such as call volume, customer satisfaction goals, and cost constraints.
  • Predictive forecasting: This feature uses historical data to predict future call volumes so that businesses can be prepared for spikes in demand.
  • Workforce management: This feature helps businesses to track the performance of their call center agents so that they can identify areas for improvement.
  • Reporting: This feature provides businesses with detailed reports on their call center performance so that they can track progress and make informed decisions.

Read Also: 20 Best Small Call Center Software 2023

Features

The specific features of each call center staffing software solution will vary, but some of the most common features include:

  • Call forecasting: This feature uses historical data to predict future call volumes so that businesses can be prepared for spikes in demand.
  • Staff scheduling: This feature helps businesses create and manage call center agents’ schedules.
  • Agent performance tracking: This feature tracks call center agents’ performance so businesses can identify improvement areas.
  • Reporting: This feature provides businesses with detailed reports on their call center performance so that they can track progress and make informed decisions.

Features to Consider When Choosing Call Center Staffing Software

There are several factors to consider when choosing call center staffing software. Some of the most important features include:

  • Staffing optimization: The software should help you determine the optimal number of agents to staff based on your call volume and other factors.
  • Agent productivity: The software should provide tools to help agents work more efficiently, such as call routing, screen pops, and knowledge bases.
  • Customer wait times: The software should help you reduce customer wait times by providing accurate ETAs and queuing systems.
  • Reporting and analytics: The software should provide reports and analytics to help you track your staffing performance and make informed decisions.
  • Integrations: The software should integrate with your existing CRM, helpdesk, and other business systems.

Read Also: 25 Best Call Dialer Software 2023

The 30 Best Call Center Staffing Software Solutions in 2023

1. LiveAgent

LiveAgent is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. LiveAgent is a good choice for businesses of all sizes.

Pricing: LiveAgent starts at $15 per agent per month.

Integrations: LiveAgent integrates with a wide range of CRM, helpdesk, and other business systems.

2. NICE inContact Genesys Cloud

NICE inContact Genesys Cloud is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. NICE inContact Genesys Cloud is a good choice for businesses of all sizes.

Pricing: NICE inContact Genesys Cloud starts at $19 per agent per month.

Integrations: NICE inContact Genesys Cloud integrates with various CRM, helpdesk, and other business systems.

3. 55Minutes

55Minutes is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. 55 minutes is a good choice for businesses of all sizes.

Pricing: 55 minutes starts at $12 per agent per month.

Integrations: 55 minutes integrates with various CRM, helpdesk, and other business systems.

4. Talkdesk

Talkdesk is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Talkdesk is a good choice for businesses of all sizes.

Pricing: Talkdesk starts at $25 per agent per month.

Integrations: Talkdesk integrates with a wide range of CRM, helpdesk, and other business systems.

5. Five9

Five9 is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Five9 is a good choice for businesses of all sizes.

Pricing: Five9 starts at $25 per agent per month.

Integrations: Five9 integrates with a wide range of CRM, helpdesk, and other business systems.

6. RingCentral Contact Center

RingCentral Contact Center is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. RingCentral Contact Center is a good choice for businesses of all sizes.

Pricing: RingCentral Contact Center starts at $20 per agent per month.

Integrations: RingCentral Contact Center integrates with a wide range of CRM, helpdesk, and other business systems.

7. Genesys Cloud CX

Genesys Cloud CX is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Genesys Cloud CX is a good choice for businesses of all sizes.

Pricing: Genesys

8. Cisco Finesse

Cisco Finesse is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Cisco Finesse is a good choice for businesses of all sizes.

Pricing: Cisco Finesse starts at $20 per agent per month.

Integrations: Cisco Finesse integrates with a wide range of CRM, helpdesk, and other business systems.

9. Calabrio CX

Calabrio CX is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Calabrio CX is a good choice for businesses of all sizes.

Pricing: Calabrio CX starts at $25 per agent per month.

Integrations: Calabrio CX integrates with a wide range of CRM, helpdesk, and other business systems.

10. Aspect Unified Contact Center

Aspect Unified Contact Center is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Aspect Unified Contact Center is a good choice for businesses of all sizes.

Pricing: Aspect Unified Contact Center starts at $20 per agent per month.

Integrations: Aspect Unified Contact Center integrates with a wide range of CRM, helpdesk, and other business systems.

11. Enghouse Interactive

Enghouse Interactive is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Enghouse Interactive is a good choice for businesses of all sizes.

Pricing: Enghouse Interactive starts at $15 per agent per month.

Integrations: Enghouse Interactive integrates with a wide range of CRM, helpdesk, and other business systems.

12. 8×8 Contact Center

8×8 Contact Center is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. 8×8 Contact Center is a good choice for businesses of all sizes.

Pricing: 8×8 Contact Center starts at $15 per agent per month.

Integrations: 8×8 Contact Center integrates with various CRM, helpdesk, and other business systems.

Read Also: Top 15 Free Opensource Call Center Software 2023

13. Avaya Breeze

Avaya Breeze is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Avaya Breeze is a good choice for businesses of all sizes.

Pricing: Avaya Breeze starts at $20 per agent per month.

Integrations: Avaya Breeze integrates with a wide range of CRM, helpdesk, and other business systems.

14. NewVoiceMedia (NICE inContact)

NewVoiceMedia (NICE inContact) is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. NewVoiceMedia (NICE inContact) is a good choice for businesses of all sizes.

Pricing: NewVoiceMedia (NICE inContact) starts at $25 per agent per month.

Integrations: NewVoiceMedia (NICE inContact) integrates with various CRM, helpdesk, and other business systems.

15. Plivo

Plivo is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Plivo is a good choice for businesses of all sizes.

Pricing: Plivo starts at $10 per agent per month.

Integrations: Plivo integrates with various CRM, helpdesk, and other business systems.

16. CloudTalk

CloudTalk is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. CloudTalk is a good choice for businesses of all sizes.

Pricing: CloudTalk starts at $15 per agent per month.

Integrations: CloudTalk integrates with various CRM, helpdesk, and other business systems.

17. InContact Contact Center Suite

InContact Contact Center Suite is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. InContact Contact Center Suite is a good choice for businesses of all sizes.

Pricing: InContact Contact Center Suite starts at $25 per agent per month.

Integrations: InContact Contact Center Suite integrates with various CRM, helpdesk, and other business systems.

18. Interactive Intelligence (Genesys)

Interactive Intelligence (Genesys) is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Interactive Intelligence (Genesys) is a good choice for businesses of all sizes.

Pricing: Interactive Intelligence (Genesys) starts at $25 per agent per month.

Integrations: Interactive Intelligence (Genesys) integrates with various CRM, helpdesk, and other business systems.

19. 3CX

3CX is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. 3CX is a good choice for businesses of all sizes.

Pricing: 3CX starts at $15 per agent per month.

Integrations: 3CX integrates with various CRM, helpdesk, and other business systems.

20. Nextiva

Nextiva is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Nextiva is a good choice for businesses of all sizes.

Pricing: Nextiva starts at $15 per agent per month.

Integrations: Nextiva integrates with various CRM, helpdesk, and other business systems.

21. Freshdesk Contact Center

Freshdesk Contact Center is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Freshdesk Contact Center is a good choice for businesses of all sizes.

Pricing: Freshdesk Contact Center starts at $15 per agent per month.

Integrations: Freshdesk Contact Center integrates with a wide range of CRM, helpdesk, and other business systems.

22. Zoho Desk

Zoho Desk is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Zoho Desk is a good choice for businesses of all sizes.

Pricing: Zoho Desk starts at $15 per agent per month.

Integrations: Zoho Desk integrates with various CRM, helpdesk, and other business systems.

23. Talkdesk Engage

Talkdesk Engage is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Talkdesk Engage is a good choice for businesses of all sizes.

Pricing: Talkdesk Engage starts at $25 per agent per month.

Integrations: Talkdesk Engage integrates with various CRM, helpdesk, and other business systems.

24. 8×8 Workstream

8×8 Workstream is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. 8×8 Workstream is a good choice for businesses of all sizes.

Pricing: 8×8 Workstream starts at $15 per agent per month.

Integrations: 8×8 Workstream integrates with various CRM, helpdesk, and other business systems.

25. 3CX Contact Center Pro

3CX Contact Center Pro is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. 3CX Contact Center Pro is a good choice for businesses of all sizes.

Pricing: 3CX Contact Center Pro starts at $25 per agent per month.

Integrations: 3CX Contact Center Pro integrates with a wide range of CRM, help

26. 3CX Contact Center Enterprise

3CX Contact Center Enterprise is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. 3CX Contact Center Enterprise is a good choice for businesses of all sizes.

Pricing: 3CX Contact Center Enterprise starts at $50 per agent per month.

Integrations: 3CX Contact Center Enterprise integrates with various CRM, helpdesk, and other business systems.

Read Also: 15 Best Marketing Cloud Software 2023

27. CallHippo

CallHippo is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. CallHippo is a good choice for businesses of all sizes.

Pricing: CallHippo starts at $15 per agent per month.

Integrations: CallHippo integrates with a wide range of CRM, helpdesk, and other business systems.

28. Dialpad

Dialpad is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Dialpad is a good choice for businesses of all sizes.

Pricing: Dialpad starts at $15 per agent per month.

Integrations: Dialpad integrates with a wide range of CRM, helpdesk, and other business systems.

29. RingCentral Engage

RingCentral Engage is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. RingCentral Engage is a good choice for businesses of all sizes.

Pricing: RingCentral Engage starts at $20 per agent per month.

Integrations: RingCentral Engage integrates with a wide range of CRM, helpdesk, and other business systems.

30. Zoho CRM Phone Support

Zoho CRM Phone Support is a cloud-based call center software solution that offers a wide range of features, including staffing optimization, agent productivity, customer wait times, reporting and analytics, and integrations. Zoho CRM Phone Support is a good choice for businesses of all sizes.

Pricing: Zoho CRM Phone Support starts at $15 per agent per month.

Integrations: Zoho CRM Phone Support integrates with various CRM, helpdesk, and other business systems.

Benefits

Call center staffing software can offer several benefits to businesses, including:

  • Improved customer satisfaction: Businesses can improve customer satisfaction by ensuring enough agents available to handle calls quickly and efficiently.
  • Reduced costs: By optimizing staffing levels, businesses can reduce the money they spend on salaries, benefits, and overtime.
  • Increased productivity: By tracking agent performance, businesses can identify areas where agents can improve their productivity.
  • Better decision-making: By providing detailed reports on call center performance, businesses can make better decisions about staffing, scheduling, and training.

Read Also: 25 Best Call Dialer Software 2023

Cons

There are a few potential drawbacks to call center staffing software, including:

  • Cost: Call center staffing software can be expensive, especially for large businesses.
  • Complexity: Some call center staffing software solutions can be complex, challenging for businesses with limited IT resources.
  • Data security: Businesses must ensure that the data they collect using call center staffing software is secure.

Prices

Call center staffing software prices vary depending on the features offered and the business size. For small businesses, prices typically start at around $500 per month. For large businesses, prices can be upwards of $10,000 per month.

Choosing the Right Call Center Staffing Software

There are many factors to consider when choosing call center staffing software. Some of the most important factors include:

  • Your business size: Your business will affect the features and capabilities you need in a call center staffing software solution.
  • Your budget: Call center staffing software can range in price from a few dollars per agent per month to hundreds of dollars per agent per month.
  • Your needs: Your specific needs will determine the features and capabilities you need in a call center staffing software solution.
  • Your integrations: If you already use a CRM or helpdesk system, you’ll want to choose a call center staffing software solution that integrates with those systems.

Once you’ve considered these factors, you can start to narrow down your choices and choose the right call center staffing software solution for your business.

Read Also: 25 Best Call Dialer Software 2023

 

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