20 Best Cloud Call Center Software 2023 – Online Degree and Scholarships Portal

Best Cloud Call Center Software: Cloud call center software is a type of call center software that is hosted and managed in the cloud. This means businesses do not need to purchase and maintain their call center hardware or software. Instead, they can subscribe to a cloud-based call center service and access it online.

In the fast-paced world of customer service, organizations are constantly seeking innovative solutions to streamline their operations and enhance customer experiences. One such solution that has gained significant traction in recent years is cloud call center software. By leveraging the power of the cloud, businesses can now efficiently manage their customer interactions, improve agent productivity, and deliver exceptional customer service. This article will explore the 20 best cloud call center software 2023, highlighting their key features, benefits, and why they stand out in the market.

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Benefits of using cloud call center software

There are many benefits of using cloud call center software, including:

Scalability: Cloud call center software is scalable, meaning businesses can easily add or remove agents as needed. This is ideal for businesses that experience seasonal fluctuations in call volume.
Cost-effectiveness: Cloud call center software is typically more cost effective than traditional on-premises call center solutions. Businesses do not need to purchase and maintain their hardware or software.
Ease of use: Cloud call center software is typically easy to use, even for businesses with limited IT resources. This is because the software is hosted and managed by a third-party vendor.

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The 20 Best Cloud Call Center Software in 2023

Cloud call center software is a powerful tool that can help businesses of all sizes improve their customer service. By centralizing your customer communications in the cloud, you can provide a more consistent and personalized experience for your customers.

This article will review the 20 best cloud call center software solutions today. We will consider features, pricing, and ease of use to help you choose the right solution for your business.

1. RingCentral Contact Center

RingCentral Contact Center is a comprehensive cloud call center solution that offers a wide range of features. These features include:

Inbound and outbound calling: RingCentral Contact Center can handle both inbound and outbound calls. This makes it a great solution for businesses that need to provide both customer support and sales support.
Call routing: RingCentral Contact Center offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing. This allows you to route calls to the most appropriate agent, which can help improve customer satisfaction.
Voice analytics: RingCentral Contact Center includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: RingCentral Contact Center offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.

Pricing: RingCentral Contact Center offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month.

Ease of use: RingCentral Contact Center is easy to use and can be deployed quickly. This makes it a great solution for businesses that need to get up and running quickly.

2. Five9

Five9 is a cloud call center solution that is designed for large businesses. It offers a wide range of features, including:

Inbound and outbound calling: Five9 can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Five9 includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Five9 offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Five9 integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Five9 offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $199 per user per month.

Ease of use: Five9 is a powerful solution but can be complex to set up and use. This makes it a better fit for businesses with experienced IT staff.

3. Genesys Cloud CX

Genesys Cloud CX is a cloud call center solution designed for businesses of all sizes. It offers a wide range of features, including:

Inbound and outbound calling: Genesys Cloud CX can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Genesys Cloud CX includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Genesys Cloud CX offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Genesys Cloud CX integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Genesys Cloud CX offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $149 per user per month.

Ease of use: Genesys Cloud CX is easy to use and can be deployed quickly. This makes it a great solution for businesses that need to get up and running quickly.

Read Also: Top 15 VOIP Call Center Software 2023

4. Talkdesk

Talkdesk is a cloud call center solution that is designed for businesses of all sizes. It offers a wide range of features, including:

Inbound and outbound calling: Talkdesk can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Talkdesk includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Talkdesk offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Talkdesk integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Talkdesk offers a variety of pricing plans to fit the needs of businesses

5. Aircall

Inbound and outbound calling: Aircall can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Aircall includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Aircall offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Aircall integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Aircall offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at €19 per user per month.

6. Nextiva

Inbound and outbound calling: Nextiva can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Nextiva includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Nextiva offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Nextiva integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Nextiva offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.95 per user per month.

7. LiveAgent

Inbound and outbound calling: LiveAgent can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: LiveAgent includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: LiveAgent offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: LiveAgent integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: LiveAgent offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $15 per user per month.

8. Dixa

Inbound and outbound calling: Dixa can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Dixa includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Dixa offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Dixa integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Dixa offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $65 per user per month.

9. CloudTalk

Inbound and outbound calling: CloudTalk can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: CloudTalk includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: CloudTalk offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: CloudTalk integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: CloudTalk offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at €14 per user per month.

10. Bitrix24

Inbound and outbound calling: Bitrix24 can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Bitrix24 includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Bitrix24 offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Bitrix24 integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Bitrix24 offers a free plan for businesses with up to 12 users. Paid plans start at $29 per user per month.

11. Zendesk Talk

Inbound and outbound calling: Zendesk Talk can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Zendesk Talk includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: Zendesk Talk offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: Zendesk Talk integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Zendesk Talk offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $14 per user per month.

Read Also: 20 Best Small Call Center Software 2023

12. 8×8 Contact Center

Inbound and outbound calling: 8×8 Contact Center can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: 8×8 Contact Center includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: 8×8 Contact Center offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: 8×8 Contact Center integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: 8×8 Contact Center offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19.99 per user per month.

13. CallHippo

Inbound and outbound calling: CallHippo can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: CallHippo includes voice analytics features that can help you track agent performance and identify areas for improvement.
Reporting: CallHippo offers a variety of reporting options that can help you track call volume, customer satisfaction, and agent performance.
Integrations: CallHippo integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: CallHippo offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $15 per user per month.

14. Grasshopper

Inbound and outbound calling: Grasshopper can handle both inbound and outbound calls. It also offers a variety of call routing options, including predictive dialing, manual routing, and skill-based routing.
Voice analytics: Grasshopper does not offer voice analytics features.
Reporting: Grasshopper offers a variety of reporting options that can help you track call volume and customer satisfaction.
Integrations: Grasshopper integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Grasshopper offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $26 per month.

15. Olark

Inbound and outbound calling: Olark does not offer inbound or outbound calling features. It is a live chat software solution.
Voice analytics: Olark does not offer voice analytics features.
Reporting: Olark offers a variety of reporting options that can help you track chat volume and customer satisfaction.
Integrations: Olark integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Olark offers a variety of pricing plans to fit the needs of businesses of all sizes. Plans start at $19 per month.

16. Tawk.to

Inbound and outbound calling: Tawk.to does not offer inbound or outbound calling features. It is a live chat software solution.
Voice analytics: Tawk.to does not offer voice analytics features.
Reporting: Tawk.to offers a variety of reporting options that can help you track chat volume and customer satisfaction.
Integrations: Tawk.to integrates with a variety of other business applications, including Salesforce, Zendesk, and Microsoft Dynamics.

Pricing: Tawk.to offers a free plan for businesses with up to 10 agents. Paid plans start at $15 per month.

Conclusion

These are just a few of the many cloud call center software solutions on the market. The best solution for your business will depend on your specific needs and budget. When choosing a cloud call center software solution, be sure to consider the following factors:

Your budget: Cloud call center software solutions can range in price from a few dollars to hundreds per month. It is important to set a budget before you start shopping so that you do not overspend.
Your needs: What features are important to you? Do you need a solution with voice analytics? Do you need a solution that can handle a large volume of calls? Be sure to consider your specific needs before you make a decision.
Your integrations: Do you already use other business applications? If so, you will want to choose a cloud call center software solution that can integrate with those applications. This will make managing your customer data and tracking customer interactions easier.
Your customer support: What kind of customer support does the cloud call center software vendor offer? Do they have a 24/7 support team? Are they responsive to customer feedback? It is crucial to choose a vendor that will be there to support you when you need them.

I hope this helps you choose the best cloud call center software solution for your business.