In today’s digital age, businesses need a way to provide efficient and effective customer support. Cloud helpdesk software is a great option for businesses of all sizes, as it offers a number of advantages over traditional on-premises helpdesk solutions.
Cloud helpdesk software is hosted on the cloud, so you don’t have to worry about installing or maintaining the software. This can save you time and money and means you can access your helpdesk from anywhere.
Cloud helpdesk software is also typically more scalable than traditional on-premises solutions. This means you can easily add or remove users as your needs change.
In addition to these advantages, cloud helpdesk software also offers a number of features that can help you improve your customer support. These features include:
- Ticket management
- Knowledge base
- Live chat
- Self-service portal
- SLA tracking
- Reporting
Read Also: Top 15 VOIP Call Center Software 2023
15 best Cloud helpdesk software 2023
Here are the 15 best cloud helpdesk software in 2023:
1. Jira Service Management
Jira Service Management is a cloud helpdesk software solution from Atlassian, a popular project management software provider. Jira Service Management is designed for businesses that need a comprehensive IT service management solution. Jira Service Management offers many features, including ticket management, a knowledge base, live chat, a self-service portal, SLA tracking, and reporting. Jira Service Management is a good choice for businesses that need a powerful and flexible IT service management solution.
2. Front
The front is a cloud helpdesk software solution designed for businesses using Gmail as their email client. Front integrates with Gmail to provide a unified view of all your customer emails. Front also offers a number of features that can help you improve your customer support, such as live chat, canned responses, and email templates. The Front is a good choice for businesses that want a helpdesk solution integrated with their Gmail account.
3. HappyFox
HappyFox is a cloud helpdesk software solution designed for businesses of all sizes. HappyFox offers a wide range of features, including ticket management, a knowledge base, live chat, a self-service portal, SLA tracking, and reporting. HappyFox is also very scalable, so it can grow with your business.
4. Freshservice
Freshservice is a cloud helpdesk software solution designed for businesses needing a comprehensive IT service management solution. Freshservice offers a wide range of features, including ticket management, knowledge base, live chat, self-service portal, SLA tracking, and reporting. Freshservice is also very scalable so that it can grow with your business.
5. SolarWinds Service Desk
SolarWinds Service Desk is a cloud helpdesk software solution from SolarWinds, a popular provider of IT management software. SolarWinds Service Desk is designed for businesses that need a comprehensive IT service management solution. SolarWinds Service Desk offers a wide range of features, including ticket management, a knowledge base, live chat, a self-service portal, SLA tracking, and reporting. SolarWinds Service Desk is also very scalable to grow your business.
6. GoTo Resolve
GoTo Resolve is a cloud helpdesk software solution from LogMeIn, a popular remote access software provider. GoTo Resolve is designed for businesses that need a comprehensive IT service management solution. GoTo Resolve offers a wide range of features, including ticket management, a knowledge base, live chat, a self-service portal, SLA tracking, and reporting. GoTo Resolve is also very scalable so it can grow with your business.
7. Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a free cloud helpdesk software solution for businesses of all sizes. Spiceworks Cloud Help Desk offers limited features, but it is a good option for businesses on a budget.
8. Gorgias
Gorgias is a cloud helpdesk software solution designed for businesses that need a helpdesk solution focused on live chat. Gorgias offers a number of features that can help you improve your live chat support, such as canned responses, automatic chat triggers, and reporting. Gorgias is a good choice for businesses that want a helpdesk solution that can help them provide better live chat support.
9. Kustomer
Kustomer is a cloud helpdesk software solution designed for businesses that need a helpdesk solution focused on customer experience. Kustomer offers a number of features that can help you improve your customer experiences, such as omnichannel support, customer journey tracking, and AI-powered insights. Kustomer is a good choice for businesses that want a helpdesk solution that can help them provide a better customer experience.
10. SysAid
SysAid is a cloud helpdesk software solution designed for businesses needing a powerful and flexible IT service management solution. SysAid offers a wide range of features, including ticket management, a knowledge base, live chat, a self-service portal, SLA tracking, and reporting. SysAid is also very scalable, so it can grow with your business.
11. LiveAgent
LiveAgent is a cloud helpdesk software solution designed for businesses that need a comprehensive helpdesk solution focusing on live chat. LiveAgent offers a wide range of features, including ticket management, a knowledge base, live chat, a self-service portal, SLA tracking, and reporting. LiveAgent is also very scalable, so that it can grow with your business.
12. Vivantio
Vivantio is a cloud-based helpdesk software solution designed for businesses needing a helpdesk solution that can integrate with other business applications. Vivantio is an excellent option for businesses looking for a helpdesk solution that can help them improve their overall business operations.
13. HubSpot Service Hub
HubSpot Service Hub is a cloud-based helpdesk software solution that HubSpot, a leading marketing and sales software provider, offers. HubSpot Service Hub is an excellent option for businesses using HubSpot’s other marketing and sales software.
14. DeskPRO
DeskPRO is a cloud-based helpdesk software solution known for its flexibility and customization options. DeskPRO is a great option for businesses needing a helpdesk solution tailored to their specific needs.
15. Groove
Groove is a simple and intuitive cloud-based helpdesk software that offers shared inboxes, automation, and customer satisfaction surveys. It prioritizes team collaboration and productivity, helping businesses deliver exceptional support experiences.
Choosing the Right Cloud Helpdesk Software
When selecting a cloud helpdesk software solution, there are a few factors that you should consider:
- Your budget: Cloud helpdesk software solutions range in price from free to hundreds of dollars per month. It is essential to choose a solution that fits within your budget.
- Your needs: The features you need in a cloud helpdesk software solution will vary depending on the size of your business and the type of customer support you provide. Make sure to choose a solution that has the features that you need.
- Your user interface: A cloud helpdesk software solution should be easy to use and navigate. You should choose a solution with a user interface that your team will be comfortable using.
- Your scalability: If you plan on growing your business, you need to choose a scalable cloud helpdesk software solution. This means that the answer should be able to handle an increased number of users and tickets.
By considering these factors, you can be sure to choose the best cloud-based helpdesk software solution for your business.
Read Also: Top 20 Dialer Software for Call Center 2023
Here are some of the benefits of using cloud-based helpdesk software:
- Scalability: Cloud-based helpdesk software is scalable, so you can easily add or remove users as your business grows.
- Cost-effectiveness: Cloud-based helpdesk software is typically more cost effective than traditional on-premises software.
- Ease of use: Cloud-based helpdesk software is easy to use, so you can get up and running quickly.
- Security: Cloud-based helpdesk software is secure, so you can be confident that your customer data is safe.
- Updates: Cloud-based helpdesk software is regularly updated with new features and bug fixes.
If you are looking for a helpdesk solution that is scalable, cost-effective, easy to use, secure, and up-to-date, then cloud-based helpdesk software is a great option.
Read Also: 25 Best Call Dialer Software 2023
Here are some of the challenges of using cloud-based helpdesk software:
- Data security: Cloud-based helpdesk software is hosted on a third-party’s servers, so you need to be confident that your customer data is secure.
- Connectivity: Cloud-based helpdesk software requires an internet connection, so you must ensure your internet connection is reliable.
- Support: If you have any problems with your cloud-based helpdesk software, you may need to contact the vendor’s support team.
Despite these challenges, cloud-based helpdesk software is a great option for many businesses. If you are considering using cloud-based helpdesk software, carefully weigh the benefits and challenges before making a decision.
Read Also: Top 20 Enterprise Call Center Software 2023
Conclusion
Cloud helpdesk software is a great option for businesses of all sizes. It offers a number of advantages over traditional on-premises solutions, such as scalability, affordability, and ease of use.
If you are looking for a way to improve your customer support, cloud helpdesk software is a good option. There are a number of excellent solutions on the market, so you can be sure to find one that meets your needs.
Here are some additional tips for choosing a cloud helpdesk software:
- Read reviews: Read reviews from other users to get an idea of what the software is like.
- Talk to other businesses: Talk to businesses that use cloud helpdesk software to get their recommendations.
- Consider your future needs: Consider how your business might grow, and choose a solution that can grow with you.
Choosing the right cloud helpdesk software can be daunting, but selecting the right solution for your business is important.
By following the tips in this article, you can find a cloud helpdesk software that will help you improve your customer service and provide excellent customer support.