Best VOIP Call Center Software: In today’s digital age, businesses of all sizes need a reliable and efficient way to communicate with their customers. VoIP call center software is an excellent solution for businesses that want to improve customer service, increase sales, and boost productivity. VoIP call center software uses the internet to make and receive phone calls. This means businesses can save money on traditional phone lines and have more flexibility in setting up their call center.
There are many different VoIP call center software solutions available on the market. Some of the most popular options include Zendesk Talk, RingCentral Contact Center, Freshdesk, LiveAgent, and Aircall.
Features to Consider When Choosing a VoIP Call Center Software
When choosing a VoIP call center software, there are a few key features to consider:
- Call routing: The ability to route calls to suitable agents is essential for a thriving call center. Look for a software solution that offers a variety of call routing options, such as skill-based routing, time-of-day routing, and predictive dialing.
- Call recording: Call recording is a great way to improve customer service and train agents. Look for a software solution that offers high-quality call recording with transcription.
- Reporting: Reporting is essential for tracking the performance of your call center. Look for a software solution that offers detailed reporting with customizable dashboards.
- Integrations: Integration with other business software, such as CRM and helpdesk, is essential for a seamless customer experience. Look for a software solution that offers a wide range of integrations.
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Top 15 VOIP Call Center Software 2023
1. Zendesk Talk
Zendesk Talk is a cloud-based call center software solution that offers a wide range of features, including call routing, call recording, and call analytics. Zendesk Talk is easy to use and can be integrated with a variety of other Zendesk products, such as Zendesk CRM and Zendesk Support.
2. RingCentral Contact Center
RingCentral Contact Center is another cloud-based software solution offering a wide range of features. RingCentral Contact Center is particularly well-suited for businesses that need to handle a large volume of calls. RingCentral Contact Center also offers several integrations with other popular business applications.
3. Freshdesk Contact Center
Freshdesk Contact Center is a cloud-based call center software solution that is designed for businesses of all sizes. Freshdesk Contact Center offers several features specifically designed to improve customer satisfaction, such as live chat, email support, and a knowledge base.
4. LiveAgent
LiveAgent is a cloud-based call center software solution that offers a wide range of features, including call routing, call recording, and call analytics. LiveAgent is also well-suited for businesses that need to provide customer support in multiple languages.
5. Aircall
Aircall is a cloud-based call center software solution that is designed for businesses that need to handle a large volume of calls. Aircall offers several features specifically designed to improve call quality, such as noise cancellation and call queuing.
6. Twilio Flex
Twilio Flex is a cloud-based call center software solution that offers a high degree of customization. Twilio Flex is well-suited for businesses that must create a call center solution that meets their needs.
7. Channels
Channels is a cloud-based call center software solution that is designed for businesses that need to handle a large volume of outbound calls. Channels offers several features specifically designed to improve call efficiency, such as call scripting and call tracking.
8. Five9
Five9 is a cloud-based call center software solution that is designed for businesses that need to handle a large volume of calls. Five9 offers several features specifically designed to improve call quality, such as speech recognition and call analytics.
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9. Dialpad
Dialpad is a cloud-based call center software solution that offers a wide range of features, including call routing, call recording, and call analytics. Dialpad is also well-suited for businesses that need to provide customer support in multiple languages.
10. Convoso
Convoso is a cloud-based call center software solution that is designed for businesses that need to handle a large volume of outbound calls. Convoso offers several features specifically designed to improve call efficiency, such as call scripting and call tracking.
11. CallTools
CallTools is a cloud-based call center software solution that offers a wide range of features, including call routing, call recording, and call analytics. CallTools is also well-suited for businesses that need to provide customer support in multiple languages.
12. Genesys Cloud CX
Genesys Cloud CX is a cloud-based call center software solution that is designed for businesses that need to handle a large volume of calls. Genesys Cloud CX offers several features specifically designed to improve call quality, such as speech recognition and call analytics.
13. RingCentral Contact Center Express
RingCentral Contact Center Express is a cloud-based call center software solution that is designed for small businesses. RingCentral Contact Center Express offers several features specifically designed to improve customer satisfaction, such as live chat and email support.
14. UJET
UJET is a cloud-based call center software solution that is designed for businesses that need to provide a personalized customer experience. UJET offers a number of features that are specifically designed to collect customer feedback and improve customer satisfaction.
15. 8×8 X Series
8×8 X Series is a cloud-based contact center solution that combines voice, video, chat, and team messaging capabilities. It offers features such as intelligent routing, CRM integration, and real-time analytics. 8×8 X Series enables organizations to provide personalized customer experiences, improve agent collaboration, and gain valuable insights into customer interactions.
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Comparison of the Top 15 VoIP Call Center Software
The following table compares the top 15 VoIP call center software solutions on a number of key features:
| Feature | Zendesk Talk | RingCentral Contact Center | Freshdesk | LiveAgent | Aircall |
|---|---|---|---|---|---|
| Call routing | Yes | Yes | Yes | Yes | Yes |
| Call recording | Yes | Yes | Yes | Yes | Yes |
| Reporting | Yes | Yes | Yes | Yes | Yes |
| Integrations | Many | Many | Many | Many | Many |
| Pricing | Starts at $12/user/month | Starts at $19.99/user/month | Starts at $15/user/month | Starts at $15/user/month | Starts at $29/user/month |
Conclusion
VoIP call center software greatly improves customer service, increases sales, and boosts productivity. There are many different VoIP call center software solutions available on the market, so it is essential to choose one that meets the specific needs of your business.
The top 15 VoIP call center software solutions 2023 are Zendesk Talk, RingCentral Contact Center, Freshdesk, LiveAgent, and Aircall. These solutions offer a variety of features, including call routing, call recording, reporting, and integrations.
Your business’s best VoIP call center software will depend on your specific needs and budget. However, any of the solutions listed above would be an excellent choice for businesses of all sizes.
Read Also: 25 Best Call Dialer Software 2023